Club Member Protection
In New South Wales the Office of Sport, Sport & Recreation recommends that every sporting club has a Member Protection Information Officer.
They define this role as:
A Member Protection Information Officer (MPIO) provides information about the rights, responsibilities and options available to an individual making a complaint in sport. They can also inform and advise sport administrators and complaint handlers in Member Protection Policy for specific sports. MPIOs are impartial and don’t mediate or investigate complaints. They may reside in a club, state association or national sports organisation and can also freelance.
At Charlestown City Blues the Member Protection Information Officer (MPIO) is the first point of contact in the club for any enquiries, concerns or complaints around harassment, abuse and other inappropriate behaviour.
The MPIO provides information and moral support to the person with the concern.
The CCB MPIO for 2019 season is Justin Jefferson.
Find out more via this link: https://www.playbytherules.net.au/complaints-handling/making-a-complaint